Return Policy
We want to ensure that you are completely satisfied with our products. You may return any product purchased on ecafe.es within 14 days of receiving your order.
If you have any questions before returning a product, please contact our customer service team at ecafe@ecafe.es. We will guide you through the return process.
You may send the products to the following address:
Rekoppoker / Ecafe
Juan de Toledo, 2; local 3
28200 San Lorenzo de El Escorial
Spain
Please ensure that the products are carefully packaged to prevent any damage during shipping.
Once we receive the returned product, our team will inspect it to ensure it is in the same condition as when it was received. If the product is in good condition, we will initiate the refund process.
The refund will be issued using the same payment method used for the original purchase. Please note that it may take up to 5 business days for the refund to be processed and reflected in your account.
Please note that you are responsible for the return shipping costs.
If you have any further questions or need assistance with your return, please do not hesitate to contact our customer service team at +34 613 002 003 or ecafe@ecafe.es.
